Privacy Policy

Effective date: 15.02.2024 This Privacy Policy (“Policy”) explains how Zentix Soft LTD (“Zentix Soft”, “we”, “us”, or “our”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It also explains your rights and how you can exercise them.

1. Data Controller

Zentix Soft LTD acts as the Data Controller for personal data collected through our website and services. Contact details:

• Email: [email protected]
• Address: Zentix Soft LTD, 5, Brayford Square, London, UK

2. Data We Collect

We may collect and process the following categories of data:

• Personal information — name, email, company, phone number, and any data you voluntarily provide via contact forms or email;
• Technical information — IP address, browser type, operating system, and site usage statistics collected through cookies;
• Marketing preferences — your communication and subscription choices.
• We do not knowingly collect personal data from individuals under the age of 16.

3. Lawful Bases for Processing

We process personal data based on one or more of the following lawful bases under UK GDPR:

• Consent — when you provide explicit consent (e.g., subscribing to a newsletter);
• Contract — when processing is necessary for the performance of a contract;
• Legal obligation — when required by law;
• Legitimate interests — for purposes such as service improvement, security, and marketing (balanced against your rights).

4. Use of Data

Your personal data may be used to:

• Provide and maintain our services;
• Respond to inquiries and support requests;
• Send administrative and marketing communications (with your consent);
• Improve the performance and security of our website;
• Comply with legal and regulatory obligations.

5. Cookies

Our website uses cookies in accordance with the Privacy and Electronic Communications Regulations (PECR). Cookies help us analyse web traffic and enhance your experience. You can manage cookie preferences through your browser settings. For more information, visit www.aboutcookies.org.

6. International Data Transfers

If we transfer personal data outside the UK, we ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or equivalent protection measures.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. However, no system is completely secure, and data transmission over the Internet is at your own risk.

9. Your Rights (UK GDPR)

You have the following rights regarding your personal data: Access – to obtain a copy of your data;

• Rectification – to correct inaccuracies;
• Erasure (“right to be forgotten”) – to delete your data where applicable;
• Restriction – to limit processing in certain circumstances;
• Portability – to receive your data in a structured format;
• Objection – to processing based on legitimate interests or direct marketing;
• Withdraw consent – where processing is based on consent.
• Requests can be made by emailing [email protected]. We will respond within one month as required by UK GDPR.

10. Sharing of Data

We do not sell or rent your personal data. We may share limited data with trusted third-party service providers (e.g., hosting, analytics, or email delivery) who act as data processors under contractual agreements ensuring data protection.

11. Children’s Privacy

Our services are not intended for children under 16. If you believe we have collected data from a minor, please contact us to request deletion.

12. Data Breach Notification

In the unlikely event of a data breach, Zentix Soft will notify the affected individuals and the Information Commissioner’s Office (ICO) within the timeframe required by UK law.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

14. Complaints

If you are unhappy with how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

15. Contact Us

If you have any questions about this Policy or our data practices, please contact us:

• [email protected]
• Zentix Soft LTD, 5, Brayford Square, London, UK